Dear Bingbon Users,
In order to provide a more complete product service, Bingbon supports "Account Cancellation" request processing from Mar 19, 2021 (UTC+8). Users can apply for account cancellation by contacting online customer support.
- Once the account is cancelled, it cannot be restored. After cancellation, you will not be able to register, log in, or use your account.
- After account cancellation, all assets and transaction data can not be retrieved. To avoid unnecessary risks, we recommend that you close all trading orders and withdraw the full amount of your account assets before contacting Customer Support to apply for cancellation.
To apply for "account cancellation", users need to contact online customer support; click the "bell" icon in the upper right corner of the Homepage on APP or click [Help] - [Live Chat] in the lower right corner on Bingbon Web. to contact customer support (24/7).
Please prepare the following information in advance and submit it via online customer support when applying for "account cancellation".
[A selfie with the user’s ID card, face, and a note] written with the following information: “ It’s YY/MM/DD. I voluntarily cancel my account ***. When canceling, I have confirmed that the assets in the account have been withdrawn by myself or I voluntarily give up the remaining assets in the account.”
*** Please fill in your registered email address or phone number here.
Please note the selfie should be taken with the note and ID card; also make sure that the content of the note can be read accurately and the entire face is clearly exposed.
After receiving the user's "account cancellation" request, if the information submitted by the user is clear and correct, the corresponding account will be cancelled in 1~3 working days; the user will no longer be able to use the account for registration, login, trading etc. once cancelled.
Digital asset derivatives trading is highly leveraged and risky, and may result in partial or total loss of account funds. Before participating in contract trading, investors must ensure that they understand the nature and rules of contract trading, and decide whether participating in contract trading is profitable. Investors should base their decision on their investment experience, goals, financial status, and ability to bear risks.
Bingbon Operation Team