Dear Bingbon Users:
Due to the instability of the third-party customer support system, there may be temporary online customer service issues and inaccessibility of message functions. The platform apologizes for the inconvenience caused to users. In order to ensure the normal operation of user consulting services, when the customer support system is abnormal, the platform will switch to the emergency service plan, the details are as follows:
1. Users can contact customer support through the following email address. The customer support will respond within 48 hours according to the time the email was received.
2. Email Consulting Format
To ensure the efficiency of customer service, please follow the following email format as much as possible to ask questions.
- Email Subject: User ID_One sentence to describe the problem
- Email Content: Describe the problem in detail
- Email Attachment: If the problem has a screenshot or a video, please submit in the attachment.
Reminder: Email service is only a temporary emergency service solution. Please use the 24-hour online customer support under normal circumstances. Thank you for your understanding and support!
Digital asset derivatives trading is highly leveraged and risky, and may result in partial or total loss of account funds. Before conducting contract trading, investors must ensure that they understand the nature and rules of contract trading, and decide whether to participate in contract trading based on their investment experience, goals, financial status, and ability to bear risks.
Bingbon Operation Team